How Appco UK managed multidivisional onboarding and induction with Altora’s Online Induction System
With thousands of workers in the UK and Ireland, Appco UK sought an effective solution to manage induction, onboarding and compliance across multiple divisions. Altora’s Online Induction System was the answer, supported with customisation, training, updates and ongoing support.
Since 1989, Appco UK has been a leading provider of specialist field marketing and fundraising services to charities and commercial enterprises. Its operations focus on the home efficiency, charity and lottery sectors throughout the UK and Ireland.
Appco’s services include:
- professional field marketing (direct marketing) for products, services or causes
- fundraising and donor acquisition for charity clients
- customer acquisition campaigns for commercial clients.
Its activities are underpinned by its mission to use innovation, collaboration, and a people-driven approach to achieve:
- a positive impact for clients
- development opportunities for business partners
- a dynamic and supportive environment for staff
- sustainable business growth.
The Challenge
Transforming multidivisional onboarding and induction to maximise efficiency
From 2016, Appco used Ezy (Altora’s predecessor) for induction solutions. In 2019, Appco migrated to Altora’s improved platform, with access to document uploads, form completions and facilitation of staff document acknowledgements.
However, Appco had thousands of contractors across commercial, residential and event work and multiple sectors. It sought an efficient and customised approach to induction and onboarding.
Specifically, Appco sought to:
- manage a high volume of inductions across diverse sectors
- ensure compliance and up-to-date training for its geographically spread workforce
- adapt to changing business needs and regulatory requirements, including pandemic-related shifts
- maintain consistent training, including workplace health and safety, customer service and compliance information.
With Altora’s customisable, flexible and scalable system combined with ongoing training and support, we were confident that Appco would meet these challenges, even in the face of changing requirements.
The Solution
Customised induction and training software for volume and versatility
We worked closely with Appco’s management team to ensure our system would seamlessly link divisions and sectors. Based on our Online Induction System, we developed a training, induction and compliance solution that included:
- access to advanced features to support Appco’s growing operations
- customised account set-up, complementing Appco’s unique operations and market positioning
- customised account structure to accommodate multiple divisions and sectors.
We also developed processes to help Appco with set-up and implementation, including:
- a 60-minute “getting started” training session to help Appco’s management team prepare for implementation
- establishing branding elements, such as logo, colours and other general information, for a cohesive user experience
- setting up account structures via consultation and creating programs, tasks and courses.
Then we looked at ongoing support in the form of:
- refresher training for existing staff
- training and support for new staff
- ongoing training on system updates.
Altora has adapted to our changing needs and helped us maintain compliance across all our operations. It’s been a crucial aspect of our success and continued growth
The Result
Streamlined inductions and tailored training for a large, dispersed workforce
The data around the Appco-Altora partnership is impressive:
- Using Altora’s system, Appco has successfully onboarded and managed almost 29,000 users since 2019. It’s been a key component in supporting Appco’s growth.
- In 2024, Appco has more than 12,000 registered users in various locations, divisions and roles.
- Appco achieves around 600 course completions per month throughout England and Ireland.
Appco’s operations are high-volume, achieved with flexible, streamlined inductions and efficient and responsive onboarding.
Improved compliance across the residential, commercial and charity sectors is further evidence of Altora’s responsiveness and easy customisation.
While the Covid-19 pandemic was a major interruption to many of Appco’s activities, we supported its successful navigation through uncertain times. Our cloud-based platform allowed Appco to easily transition to remote work and we adapted our delivery with:
- free training on Covid-19 regulations, and
- Covid-compliant guidelines for returning to the workplace.
It’s a clear indication of the value of our systems.
Altora has helped Appco transform induction and onboarding processes across our operations. The flexibility to customise and the ongoing support are critical to success: we’ve been able to efficiently manage the workforce regardless of location, sector or role. It’s been a game changer, especially during the unforeseen and difficult circumstances we experienced during Covid. It’s a great partnership.
This article was written by Grace, Altora’s Marketing Manager. Grace has significant experience in marketing and writing.
This content was 100% human-created.